Historical facts

The history of Castello Hotels is a story of inspiration, dedication and hard work by the chairman of the company, Mr. Charis Kasmirlis.

The word “Castello” which inspired Mr. Kasmirlis is Italian and it means Castle. During the Venetian occupation of the island of Crete along with the fortifications that were built around the city, the famous castle Rocca a Mare was built at the towns old harbour. The castle which is known today by the name “Koules” was also called “Castel di Candia” which meant the Castle of Candia since Heraklion was called “Candia” at the time.

Mr. Kasmirlis built the first hotel of the group, the Castello City in 1981 in Heraklion, the capital city of Crete. Since then, the Castello City Hotel has become the first choice when it comes to accommodation for anyone travelling to the city either for holidays or for business.

City reception

Entering Castello City Hotel, you will be served by our highly trained receptionists, while the quick check-in takes place. Any special requests will become our top priority and we will be pleased to assist you in any way that will make your stay even more pleasant.

Concierge services during your stay will be handled by our staff, who are always trying to serve in the quickest possible way. During check out, you will be able to enjoy early breakfast upon request, use the luggage storage room, shower and toilets until your departure time.

  • Check-in time: 15:00.
  • Check-out time: 11:00.
  • Operating hours: 24 hours • 7 days a week.
  • Did you know? Our front desk provides storage space for your luggage.

Lobby area

The lobby area has various sofas and armchairs where you can relax while reading a book or surfing the web. Business guests can host one-on-one business meetings in the area without distractions.

There you will find personal computers to use in order to surf the web, plan your trips and even print information or documents that you may need. During the day the lobby bar serves various drinks and beverages as well as snacks and early breakfasts.